Terms & Conditions
The installed system (CCTV or Intruder Alarm) is designed to reduce the risk of loss or damage to your premises so far as this can be done by the use of this type of equipment. However, we do not guarantee that the system cannot be removed, tampered with or made to stop working by you or any unauthorized person. Should this happen, Cloud Security Technology is not responsible for any losses you may suffer directly or indirectly.
A deposit of 80% of the agreed cost of work will be required when the order for installation is placed. The balance is payable immediately upon completion of the work by our service engineer. Payment is by cash, bank transfer or debit/credit card. The following payment cards are accepted: Visa, MasterCard. The card payment is to be completed BEFORE the engineer leaves the property. We expect you to pay monies due promptly.
The company (Cloud Security Technology) will endeavour to deliver and/or complete security systems as soon after receipt of an order as possible but cannot accept any responsibility or liability whatsoever for any claim arising in connection with any delay in delivery or completion howsoever caused.
You agree to give us and our workers full access to your premises to survey, measure, install, test and service the equipment. You also agree to provide an adequate electricity supply for the equipment to operate correctly. If our work is interrupted or delayed because of a problem with access, or the electricity supply is inadequate, we may make an additional charge. We are not liable if completion is delayed due to circumstances beyond our control. By signing the contract with us, you guarantee that you have full authority to allow the installation and no other consent is needed.
The equipment installed belongs to Cloud Security Technology until the work is complete and paid for in full by you. If you do not pay the balance of the installation charge immediately upon completion of the work by our service engineer, we have the right to remove the equipment from your premises without notice. By signing the contract with us, you irrevocably authorize us to enter your premises to remove the equipment if payment remains outstanding.
If you cancel our contract less than a week (7 calendar days) before the scheduled installation date, we will retain your deposit and we may charge you for any equipment that we have bought for your premises and make a reasonable charge for damages for breach of contract.
To ensure consistency of installation, quality and service our engineers will perform pre and post installation checks on the equipment and will photograph completed installations.
We will provide full training on completion of installation.
The customer must notify us immediately of a fault occurring with the security system and we will repair such fault as soon as possible after receiving notification.
We guarantee that we will repair faults in the installed system free of charge within 6 months from the installation date. This guarantee does not apply to matters stated in condition below.
The guarantee does not apply if we believe or have reason to suspect that changes have been made to a system/products supplied by our company or to faults caused by the following:
- Incorrect adjustment or positioning by you or others of any part of the system.
- Consumable items of all kinds failing. Consumables are items with a finite life such as lamps and batteries.
- Work carried out by police, fire or other authorities, or by any telecommunication agency or other party.